Bibliografisk note

Funding Information:
Although Patient 1 has not prepared properly for the meeting by writing in the booklet and sometimes just “lies on the sofa”, he is met with respect and recognition from the nurse. Patient 1 is, thus, continuously supported by the nurse’s approving remarks. She also places him and herself in the same boat by establishing a “we” and by giving him her direct phone number.

Funding Information:
Now the nurse asks if there is anything else about the disease Patient 2 would like to know. He cannot remember. Nurse: “Is it perhaps difficult to describe it with words? Have you tried to write the thoughts down?” Patient 2 says his eyes are getting worse and that he cannot really read or write any more. Nurse: “Have you been to an optician like I have suggested earlier?” “No…”, Patient 2 sighs heavily: “’cause we cannot really afford new glasses and I can’t apply for financial support, cause I don’t know how to fill out the forms online”. He has asked the staff at the care facility, but they are busy and the same goes for the cleaning help at home – they come for one hour every three weeks and they move on quickly. The nurse offers to help him to apply. He seems grateful.

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