Adoption Patterns for the Digital Post System by Danish Municipalities and Citizens

Publikation: Bidrag til tidsskriftKonferenceartikelForskningfagfællebedømt

Standard

Adoption Patterns for the Digital Post System by Danish Municipalities and Citizens. / Berger, Jesper B.; Hertzum, Morten.

I: Proceedings / European Conference on Information Systems (ECIS), 2014.

Publikation: Bidrag til tidsskriftKonferenceartikelForskningfagfællebedømt

Harvard

Berger, JB & Hertzum, M 2014, 'Adoption Patterns for the Digital Post System by Danish Municipalities and Citizens', Proceedings / European Conference on Information Systems (ECIS). <http://aisel.aisnet.org/ecis2014/proceedings/track23/7/>

APA

Berger, J. B., & Hertzum, M. (2014). Adoption Patterns for the Digital Post System by Danish Municipalities and Citizens. Proceedings / European Conference on Information Systems (ECIS). http://aisel.aisnet.org/ecis2014/proceedings/track23/7/

Vancouver

Berger JB, Hertzum M. Adoption Patterns for the Digital Post System by Danish Municipalities and Citizens. Proceedings / European Conference on Information Systems (ECIS). 2014.

Author

Berger, Jesper B. ; Hertzum, Morten. / Adoption Patterns for the Digital Post System by Danish Municipalities and Citizens. I: Proceedings / European Conference on Information Systems (ECIS). 2014.

Bibtex

@inproceedings{9ae41bba9c7c45a7a7a7d449c3de16d8,
title = "Adoption Patterns for the Digital Post System by Danish Municipalities and Citizens",
abstract = "The value of e-government, services to citizens by public institutions through the internet, is dependent on the mutual adoption of e-government by both the public institution and the citizens. This paper describes a longitudinal study of e-government adoption by municipalities and citizens in Denmark. We studied the e-government initiative Digital Post ¬¬– encrypted digital communication between municipalities and citizens. Over the three-year adoption period, we found four adoption patterns among municipalities, characterized by a slow, late, gradual or early increase in the use of Digital Post. The adoption patterns among citizens were less distinct. We calculated the realized savings to only 20% of the anticipated savings, leading to a deficit of nearly €5 million in 2013. Municipal funding was reduced according to the anticipated savings. In addition, the variation in adoption by municipal staff explained much more of the variation in the deficit than the variation in adoption by citizens did. We wish to draw attention to the overly optimistic expectations of savings from e-government and to a need for further research into the governmental processes of e-government.",
keywords = "Faculty of Humanities, adoption patterns, diffusion, e-Government, longitudinal study, Local Government, municipality, Benefits",
author = "Berger, {Jesper B.} and Morten Hertzum",
note = "ISBN 978-0-9915567-0-0",
year = "2014",
language = "English",
journal = "Proceedings / European Conference on Information Systems (ECIS)",
issn = "x000-0034",

}

RIS

TY - GEN

T1 - Adoption Patterns for the Digital Post System by Danish Municipalities and Citizens

AU - Berger, Jesper B.

AU - Hertzum, Morten

N1 - ISBN 978-0-9915567-0-0

PY - 2014

Y1 - 2014

N2 - The value of e-government, services to citizens by public institutions through the internet, is dependent on the mutual adoption of e-government by both the public institution and the citizens. This paper describes a longitudinal study of e-government adoption by municipalities and citizens in Denmark. We studied the e-government initiative Digital Post ¬¬– encrypted digital communication between municipalities and citizens. Over the three-year adoption period, we found four adoption patterns among municipalities, characterized by a slow, late, gradual or early increase in the use of Digital Post. The adoption patterns among citizens were less distinct. We calculated the realized savings to only 20% of the anticipated savings, leading to a deficit of nearly €5 million in 2013. Municipal funding was reduced according to the anticipated savings. In addition, the variation in adoption by municipal staff explained much more of the variation in the deficit than the variation in adoption by citizens did. We wish to draw attention to the overly optimistic expectations of savings from e-government and to a need for further research into the governmental processes of e-government.

AB - The value of e-government, services to citizens by public institutions through the internet, is dependent on the mutual adoption of e-government by both the public institution and the citizens. This paper describes a longitudinal study of e-government adoption by municipalities and citizens in Denmark. We studied the e-government initiative Digital Post ¬¬– encrypted digital communication between municipalities and citizens. Over the three-year adoption period, we found four adoption patterns among municipalities, characterized by a slow, late, gradual or early increase in the use of Digital Post. The adoption patterns among citizens were less distinct. We calculated the realized savings to only 20% of the anticipated savings, leading to a deficit of nearly €5 million in 2013. Municipal funding was reduced according to the anticipated savings. In addition, the variation in adoption by municipal staff explained much more of the variation in the deficit than the variation in adoption by citizens did. We wish to draw attention to the overly optimistic expectations of savings from e-government and to a need for further research into the governmental processes of e-government.

KW - Faculty of Humanities

KW - adoption patterns

KW - diffusion

KW - e-Government

KW - longitudinal study

KW - Local Government

KW - municipality

KW - Benefits

M3 - Conference article

JO - Proceedings / European Conference on Information Systems (ECIS)

JF - Proceedings / European Conference on Information Systems (ECIS)

SN - x000-0034

ER -

ID: 137512647