Wellbeing at Work: Four Perspectives on What User Experiences with Artifacts May Contribute

Research output: Chapter in Book/Report/Conference proceedingBook chapterResearchpeer-review

Standard

Wellbeing at Work: Four Perspectives on What User Experiences with Artifacts May Contribute. / Hertzum, Morten.

Beyond Interactions – Revised Selected Papers from INTERACT2019 IFIP TC 13 Workshops. Vol. LNCS 11930 Springer, 2020. p. 19-25 (Lecture Notes in Computer Science).

Research output: Chapter in Book/Report/Conference proceedingBook chapterResearchpeer-review

Harvard

Hertzum, M 2020, Wellbeing at Work: Four Perspectives on What User Experiences with Artifacts May Contribute. in Beyond Interactions – Revised Selected Papers from INTERACT2019 IFIP TC 13 Workshops. vol. LNCS 11930, Springer, Lecture Notes in Computer Science, pp. 19-25. https://doi.org/10.1007/978-3-030-46540-7_2

APA

Hertzum, M. (2020). Wellbeing at Work: Four Perspectives on What User Experiences with Artifacts May Contribute. In Beyond Interactions – Revised Selected Papers from INTERACT2019 IFIP TC 13 Workshops (Vol. LNCS 11930, pp. 19-25). Springer. Lecture Notes in Computer Science https://doi.org/10.1007/978-3-030-46540-7_2

Vancouver

Hertzum M. Wellbeing at Work: Four Perspectives on What User Experiences with Artifacts May Contribute. In Beyond Interactions – Revised Selected Papers from INTERACT2019 IFIP TC 13 Workshops. Vol. LNCS 11930. Springer. 2020. p. 19-25. (Lecture Notes in Computer Science). https://doi.org/10.1007/978-3-030-46540-7_2

Author

Hertzum, Morten. / Wellbeing at Work: Four Perspectives on What User Experiences with Artifacts May Contribute. Beyond Interactions – Revised Selected Papers from INTERACT2019 IFIP TC 13 Workshops. Vol. LNCS 11930 Springer, 2020. pp. 19-25 (Lecture Notes in Computer Science).

Bibtex

@inbook{2f2d66637c444040baf87a638d8aae59,
title = "Wellbeing at Work: Four Perspectives on What User Experiences with Artifacts May Contribute",
abstract = "Most work involves the use of artifacts; thus, user experience (UX) is a factor in how most employees experience their work. This study revisits the tool, media, dialogue-partner, and system perspectives on artifact use to explore how UX may contribute to wellbeing at work. It is found that artifacts foster positive UX when they lend the user expressive power (tool), are transparent (media) or perceptive (dialogue partner). They foster negative UX when they break the user’s task focus or make the user a mere system component. These findings are discussed and refined by elaborating the classic concepts of ready to hand and present at hand.",
keywords = "Faculty of Humanities, Perspectives on artifact use, User experience, Wellbeing, Work",
author = "Morten Hertzum",
year = "2020",
doi = "10.1007/978-3-030-46540-7_2",
language = "English",
isbn = "978-3-030-46539-1",
volume = "LNCS 11930",
series = "Lecture Notes in Computer Science",
publisher = "Springer",
pages = "19--25",
booktitle = "Beyond Interactions – Revised Selected Papers from INTERACT2019 IFIP TC 13 Workshops",

}

RIS

TY - CHAP

T1 - Wellbeing at Work: Four Perspectives on What User Experiences with Artifacts May Contribute

AU - Hertzum, Morten

PY - 2020

Y1 - 2020

N2 - Most work involves the use of artifacts; thus, user experience (UX) is a factor in how most employees experience their work. This study revisits the tool, media, dialogue-partner, and system perspectives on artifact use to explore how UX may contribute to wellbeing at work. It is found that artifacts foster positive UX when they lend the user expressive power (tool), are transparent (media) or perceptive (dialogue partner). They foster negative UX when they break the user’s task focus or make the user a mere system component. These findings are discussed and refined by elaborating the classic concepts of ready to hand and present at hand.

AB - Most work involves the use of artifacts; thus, user experience (UX) is a factor in how most employees experience their work. This study revisits the tool, media, dialogue-partner, and system perspectives on artifact use to explore how UX may contribute to wellbeing at work. It is found that artifacts foster positive UX when they lend the user expressive power (tool), are transparent (media) or perceptive (dialogue partner). They foster negative UX when they break the user’s task focus or make the user a mere system component. These findings are discussed and refined by elaborating the classic concepts of ready to hand and present at hand.

KW - Faculty of Humanities

KW - Perspectives on artifact use

KW - User experience

KW - Wellbeing

KW - Work

U2 - 10.1007/978-3-030-46540-7_2

DO - 10.1007/978-3-030-46540-7_2

M3 - Book chapter

SN - 978-3-030-46539-1

VL - LNCS 11930

T3 - Lecture Notes in Computer Science

SP - 19

EP - 25

BT - Beyond Interactions – Revised Selected Papers from INTERACT2019 IFIP TC 13 Workshops

PB - Springer

ER -

ID: 236479265