Procedures and Collaborative Information Seeking: A Study of Emergency Departments

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Information seeking is a central and inherently collaborative activity in the emergency department (ED) which is the common entry point to hospitals for nearly all acute patients. In this paper, we investigate how ED clinicians’ collabo-rative information seeking (CIS) is shaped by the procedures that the clinicians follow in the ED. Based on observations in two Danish EDs, we identify four pro-cedures prominent to how CIS is accomplished: the triage procedure, the timeouts, the coordinating nurse, and the recurrent opportunities for information seeking at the whiteboard. We then discuss how CIS activities are impacted by these procedures and the challenges to effective CIS in these settings. We conclude with some thoughts about future studies of CIS in healthcare settings
Original languageEnglish
Title of host publicationCollaborative Information Seeking: Best Practices, New Domains and New Thoughts
EditorsPreben Hansen, Chirag Shah, Claus-Peter Klas
Number of pages17
Place of PublicationBerlin
Publication date2015
ISBN (Print)978-3-319-18541-5
ISBN (Electronic)978-3-319-18988-8
Publication statusPublished - 2015
SeriesSpringer book series on Computer Supported Cooperative Work

Bibliographical note

Bogserien har ISSN 1431-1496

    Research areas

  • Faculty of Humanities - collaborative information seeking, Information behavior, work procedures, Emergency Medicine, Healthcare

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